TLC Electrical Distributors

Sold as new but clearly NOT
Warning. Sold ‘as new’ but definitely not. Purchased waste disposal unit. Had it urgently fitted - when unboxing, the plumber pointed out it was a very bashed unit, many dents and significant evidence of mishandling etc. ie 100% NOT new. I asked TLC for help They want me to pay for the unit to be removed first. They then replace. I then need to pay for the new fitting. Therefore I have to pay 3x for a unit that should have been brand new but clearly wasn’t. Be warned. They claim the unit was checked prior to sale!!. 100% not. I have photos of the significant dents. I kindly asked them to help me with them facilitating me the replacement unit …. a firm “NO”. I then asked for the costs for the required removal of the (not)new unit and the fitting of the proper new unit to be covered. I was not after a profit, just the extra plumber costs to be covered … another firm “NO” Quality checking. 100% No. Sold as ‘new’ - Yes. Provided as ‘new’ - 100% No. Did they really try to help me - No, they just threw in their small print Ts and Cs. They win. I lose. Well done to them. They win at the expense of an unsuspecting customer who just wanted a new item as ‘sold’. I’ve since read other reviews. This has happened to others. A trend maybe. One I should have read up on before perhaps. They’ve not been helpful. Just difficult. Regardless of what they say.